Return and Refund Policy
Refunds and exchanges are handled on a case by case basis. Please contact our customer support team submitting a ticket to our system, here Contact us. You can also reach our customer support by emailing us at support@. Inquiries are typically addressed within 24 hours.
Please submit your request for refund/ exchange within 14 days after you received your product.
For faster processing of your request please submit images demonstrating the issue with your order. Images should be:
- Images must be taken on a flat surface (Front and back)
- Images must be taken with a measuring device to prove that we have sent them the wrong size
- Images of the tag of the shirt
- Clear representation of the damage or defect
We accept refund/ exchange for the following reasons only:
- Damaged items
- The product received is not the same as on the website/store
- The product received is not what you ordered
- Poor print quality
- Wrong color
- Wrong Size
Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered a forfeit. Customers are responsible for return and exchange shipping rates
Store information
Head Office (US): 500 Jefferson St, Austin, TX 78731, United States
Mail: blockoflight9@gmail.com
Mon–Sat: 9AM-5PM EST
Customer support
Copyright © 2019 by BlockOfLight
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